Shipping and returns Policy
Shipping and Returns Policy
Last updated: 24.04.23
Thank you for shopping at DE FŌIE, operated by Murray de Klee. We value our customers and strive to provide an excellent shopping experience. This Shipping and Returns Policy ("Policy") outlines the terms and conditions that apply to shipping and returns for products purchased through our website, www.defoie.co.uk (the "Service").
Shipping
Shipping Destinations
We ship our products worldwide, to various countries and regions. However, we reserve the right to restrict shipping to certain destinations due to logistical challenges, legal restrictions, or other factors.
Shipping Costs
Shipping costs are calculated based on the weight and dimensions of the products ordered, as well as the destination. Shipping costs will be displayed during the checkout process and are subject to change without notice.
Shipping Times
Shipping times vary depending on the destination and the shipping method chosen. We aim to process and ship your order within [timeframe] of receiving it. However, we are not responsible for delays caused by external factors, such as customs processing or carrier delays.
Customs, Duties, and Taxes
Customers are responsible for any customs, duties, taxes, or fees imposed by their country or region's authorities. These charges are not included in the product price or shipping costs and must be paid by the customer upon delivery.
Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to the carrier's tracking website. Please note that it may take some time for the tracking information to be updated.
Returns
Return Eligibility
We accept returns for most products within 14 days from the date of delivery, provided that the items are unused, unwashed, and in their original packaging with all tags and labels attached.
The following products are not eligible for returns:
Customized or personalized items
Items marked as "Final Sale" or "Clearance"
Underwear, swimwear, and other intimate apparel
Gift cards
Return Process
To initiate a return, please contact us at defoiegarments@gmail.com with your order number and a detailed description of the reason for the return. We will review your request and provide you with further instructions.
Please note that customers are responsible for the return shipping costs, unless the return is due to a defective product or an error on our part.
Refunds
Once we receive your returned items, we will inspect them and notify you of the approval or rejection of your refund. If your return is approved, we will process the refund to your original payment method within 7 business days. Please note that it may take additional time for the refund to appear on your bank or credit card statement.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at defoiegarments@gmail.com with your order number and a description of the issue.
Cancellations
If you need to cancel an order, please contact us as soon as possible at defoiegarments@gmail.com We will make every effort to accommodate your request. However, if your order has already been processed and shipped, we will be unable to cancel it.
Contact Us
If you have any questions or concerns about this Shipping and Returns Policy, please contact us at:
Email: defoiegarments@gmail.com
Address: Murray de Klee
Seasyde House
By Errol
Perthshire
PH2 7TA
United Kingdom
Last updated: 24.04.23
Thank you for shopping at DE FŌIE, operated by Murray de Klee. We value our customers and strive to provide an excellent shopping experience. This Shipping and Returns Policy ("Policy") outlines the terms and conditions that apply to shipping and returns for products purchased through our website, www.defoie.co.uk (the "Service").
Shipping
Shipping Destinations
We ship our products worldwide, to various countries and regions. However, we reserve the right to restrict shipping to certain destinations due to logistical challenges, legal restrictions, or other factors.
Shipping Costs
Shipping costs are calculated based on the weight and dimensions of the products ordered, as well as the destination. Shipping costs will be displayed during the checkout process and are subject to change without notice.
Shipping Times
Shipping times vary depending on the destination and the shipping method chosen. We aim to process and ship your order within [timeframe] of receiving it. However, we are not responsible for delays caused by external factors, such as customs processing or carrier delays.
Customs, Duties, and Taxes
Customers are responsible for any customs, duties, taxes, or fees imposed by their country or region's authorities. These charges are not included in the product price or shipping costs and must be paid by the customer upon delivery.
Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to the carrier's tracking website. Please note that it may take some time for the tracking information to be updated.
Returns
Return Eligibility
We accept returns for most products within 14 days from the date of delivery, provided that the items are unused, unwashed, and in their original packaging with all tags and labels attached.
The following products are not eligible for returns:
Customized or personalized items
Items marked as "Final Sale" or "Clearance"
Underwear, swimwear, and other intimate apparel
Gift cards
Return Process
To initiate a return, please contact us at defoiegarments@gmail.com with your order number and a detailed description of the reason for the return. We will review your request and provide you with further instructions.
Please note that customers are responsible for the return shipping costs, unless the return is due to a defective product or an error on our part.
Refunds
Once we receive your returned items, we will inspect them and notify you of the approval or rejection of your refund. If your return is approved, we will process the refund to your original payment method within 7 business days. Please note that it may take additional time for the refund to appear on your bank or credit card statement.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at defoiegarments@gmail.com with your order number and a description of the issue.
Cancellations
If you need to cancel an order, please contact us as soon as possible at defoiegarments@gmail.com We will make every effort to accommodate your request. However, if your order has already been processed and shipped, we will be unable to cancel it.
Contact Us
If you have any questions or concerns about this Shipping and Returns Policy, please contact us at:
Email: defoiegarments@gmail.com
Address: Murray de Klee
Seasyde House
By Errol
Perthshire
PH2 7TA
United Kingdom